Frequently Asked Questions
Everything you need to know about creating your dream home with SUNJOY.
What is the typical shipping timeline for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-10 business days, while larger freight items may take 2-3 weeks.
Do you offer professional assembly services?
Yes, we partner with third-party assembly experts. You can select the 'White Glove Delivery & Assembly' option at checkout for a seamless, stress-free setup in your room of choice.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your outdoor furniture sets weather-resistant?
Absolutely. Our outdoor collections are crafted with UV-protected resins, rust-resistant aluminum frames, and performance fabrics designed to withstand sun, rain, and humidity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also monitor your status by logging into your SUNJOY account.